Frequently Asked Questions
Why should I buy masks from The Universal Mask?
The Universal Mask has designed reusable masks for use as source control during the COVID-19 pandemic.* We also offer masks designed for community members to help reduce asymptomatic transmission in infected individuals.
Our masks feature sewn-in washable, reusable, full coverage 100% polyester felt filters that have a viral filtration efficiencies (VFE) significantly higher than a standard two layered cotton mask. For full details, please see our VFE results: https://theuniversalmask.com/pages/mask-efficacy
What's the difference between your masks?
Wearers will notice that our Pro and Floral Masks with 5 Micron Filters have slightly more air resistance than our Community Masks, as they are also designed to have higher viral filtration efficiency (93.6% compared to 81%). Our Pro Mask comes with the option of elastic straps or durable fabric bias ties that wrap around the head. Our Floral Mask comes with elastic straps that wrap around the head. Both have a pliable double wire nose piece for facial conformity.
Our Community Masks and Children's Masks come with a non-micron rated felt filter. They feature adjustable ear loops for easy wear and removal as well as a pliable nose piece. The Children's Masks have a single wire nose piece and the Community Masks have a double wire nose piece.
|5 Micron Felt Filter||✓||✓|
|Standard Felt Filter||✓||✓|
|Elastic Head Straps||✓||✓|
|Fabric Bias Ties||✓|
|Adjustable Ear Loops||✓||✓|
|Pliable Nose Piece||✓||✓||✓||✓|
Where are your masks made?
All of our cloth masks are made in Los Angeles, CA.
How should I wear my mask?
Please see our wearing instructions for how to wear your mask to achieve the best possible fit: https://theuniversalmask.com/pages/wearing-instructions
How should I care for my mask?
We recommend that you wash your mask before first use and then daily after use. The filter is sewn in and the entire mask with filter can be washed either by hand or in the washing machine on a gentle cycle in cold water and hung to dry.
I made a mistake when I placed my order. Can you help?
Of course! Send us an email at email@example.com and we'd be happy to help adjust your order.
How long will it take until my order is shipped?
Please allow 1-2 weeks for order processing. Once your order has been processed, it will be shipped via USPS first class mail. If you provided your email address, you will receive an automated email with the tracking information once your order has gone out. Shipping is available for all 50 states in the U.S. including Hawaii and Alaska, as well as Puerto Rico.
*USPS has recently been experiencing significant shipping delays of up to an additional 3-10 days, localized delivery interruptions, and in some cases inaccurate tracking updates. We apologize for the inconvenience this causes and appreciate your patience as USPS works to deliver your package.
Do you accept returns or exchanges?
We want you to be satisfied with your purchase. However, due to the hygienic nature of these products, all face mask sales are final. No returns or exchanges.
*Disclaimer: These masks are not N95 respirators or surgical masks, and are not a substitute for such. We only recommend the use of N95s for those in direct patient care of known or suspected COVID-19 patients.
These masks are NOT FDA cleared or NIOSH approved and they may not meet fluid barrier or filtration efficiency levels. They are recommended for use only by the general public. They are NOT recommended for use in: (1) any surgical setting or where exposure to liquid, bodily, or other hazardous fluids, may be expected; (2) a clinical setting where there is an infection risk through inhalation exposure; or (3) the presence of a high intensity heat source or flammable gas. This product does NOT eliminate the risk of contracting any disease, infection, or virus.
According to FDA emergency use authorization (EUA), face masks are authorized to be worn for source control by healthcare personnel and the general public. Face masks are not to be used as personal protective equipment, and are not a substitute for filtering face piece respirators or for surgical face masks. Additionally, these masks are not intended to provide liquid barrier protection and have not been tested for flammability.
In no event will The Universal Mask be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.